Jiachen (Tammy) is excited to meet you!

Jiachen (Tammy) is excited to meet you!

Allow me to introduce myself.

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My journey began in the fascinating world of psychology & counseling. For four years, I helped over 100 families overcome challenges and uncover their inner strengths. I found joy in building deep connections, witnessing tears turn into triumphs, and helping people embrace their uniqueness.

However, as my passion for creating impact grew, I realized that I wanted more. This led me to pivot my career to UX research & design - a field where I could make broader impacts in a fast-paced environment. My background in therapy naturally transferred to my skills in active listening, understanding needs, and translating them into meaningful, user-centered design solutions.

Beyond work, I find joy in dancing, drawing, and sharing life with my cat and dog, embracing the simple, sensory moments that connect me to the beauty of the world.

What being a therapist taught me…

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Asking the right questions for unbiased insights: Being a therapist taught me how to probe deeper and create a safe space for sharing honest thoughts. This skill translates into uncovering unbiased insights in UX research.

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Problem-solving in fast-paced situations: As a therapist, I had to deal with emergencies on a daily basis, requiring quick, responsible decision-making. This sharpened my ability to evaluate available resources and make decisions under pressure with minimal risks.

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Building rapport across diverse groups: Working with a range of clients - from parents to adolescents to inmates across the world - helped me master trust building and tailoring solutions to diverse needs.

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Mastering organization and planning: I was the case managers of over 100 clients, which demanded careful coordination and detailed management. This refined my organizational skills and attention to detail.

Now I’m fully equipped to bring empathy, strategic thinking, and impactful solutions to my UX journey.

I'm an expert in…

PROTOTYPING

PROTOTYPING

INTERVIEW SKILLS

INTERVIEW SKILLS

STAKEHOLDER ENGAGEMENT

STAKEHOLDER ENGAGEMENT

INFORMATION ATCHITECTURE

INFORMATION ATCHITECTURE

USABILITY TESTING

USABILITY TESTING

INTERFACE DESIGN

INTERFACE DESIGN

PROBLEM SOLVING

PROBLEM SOLVING

JOURNEY MAPPING

JOURNEY MAPPING

SURVEY DESIGN & ANALYSIS

SURVEY DESIGN & ANALYSIS

MIXED METHOD RESEARCH

MIXED METHOD RESEARCH

I'm an expert in…

PROTOTYPING

INTERVIEW SKILLS

STAKEHOLDER ENGAGEMENT

INFORMATION ATCHITECTURE

USABILITY TESTING

INTERFACE DESIGN

PROBLEM SOLVING

JOURNEY MAPPING

SURVEY DESIGN & ANALYSIS

MIXED METHOD RESEARCH

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© Made with Coffee by Tammy Yan 2024

Memoji of a male face smiling

© Made with Coffee by Tammy Yan 2024

Memoji of a male face smiling

© Made with Coffee by Tammy Yan 2024